About the Organization- The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; Join DHS.
U.S. Citizenship and Immigration Services administers the nation's lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values. Visit us here for more information.
Every day, our CIS Assistants (OA) respond to written and oral inquiries from the public, other organizations, governmental agencies, Congressional offices and provide information and assistance on applications to applicants/petitioners and/or their legal representatives.
Job Title- CIS Assistant (OA)
This announcement is open to returned Peace Corps Volunteers, AmeriCorps VISTA members, and Peace Corps employees with current non-competitive eligibility.
This position starts at a salary of $$33,394.00 GS-05 step 1, with promotion potential to $53,773.00 GS-07 step 10
Apply for this exciting opportunity to become a member of the Refugee, Asylum, & International Operations, Asylum Division, New Orleans Sub-Office within U.S. Citizenship and Immigration Services.
This position is in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
Security Clearance- Secret
The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.
Respond to written and oral inquiries from the public, other organizations, governmental agencies.
Provide non-routine information and assistance on complex applications to applicants/petitioners and/or their legal representatives in response inquiries on all aspects of immigration and nationality law.
Determine basic eligibility for benefits and privileges under the final approval of a senior employee or supervisor.
Perform appropriate record keeping and reporting tasks and capturing essential statistical data for monthly reports and assists in the preparation of those reports.
Provide office automation advice, guidance, and assistance to staff.
Performing case file analysis and evaluation of cases where adjudication or resolution has been delayed and/or problems encountered.
Travel Required- Occasional travel may be required.
Supervisory status- No
Promotion Potential- GS-07
You must be a U.S. Citizen or U.S. National to apply for this position.
Successfully pass a Background Investigation including financial disclosure
Pass a drug screening.
Submit resume and supporting documentation.
Males born after 12/31/1959 must be registered with the Selective Service.
Political appointees may require OPM approval before on-boarding.
You may be required to serve a probationary period of 1 year.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on the closing date of this announcement.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
All resumes submitted for USCIS job opportunities must not be longer than five (5) pages in length. TO remain eligible for employment consideration for the Job Opportunity Announcement, you should confirm that your resume meets this requirement. If you use Resume Builder, you are encouraged to save your resume to a Word document an upload the Word document in lieu of submitting your resume created through resume Builder. This helps ensure you meet the 5-page resume limit.
Typing: You must be able to type 40 words per minute based on a 5 minute sample with 3 or fewer errors.
General Office Skills: You must possess knowledge of general office automation software, practices and procedures.
GS-5: You qualify at the GS-5 level if you possess one (1) year of specialized experience, equivalent to at least the GS-4 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Reviewing applications for benefits for accuracy, validity, and proper form and format; and,
Using various computer software programs to produce office support materials on benefits.
You may substitute successful completion of 4 years of education above high school for the experience required at the GS-5 level.This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
GS-6: In addition to the qualifications at the lower grade level(s), you qualify at the GS-6 level if you possess one (1) year of specialized experience, equivalent to at least the GS-5 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Reviewing and screening routine applications and petitions for immigration benefits;
Using computer indices to determine a subject’s current immigration status; and,
Providing routine information and assistance on applications for immigration benefits.
There is no educational substitution at the GS-06
GS-7: In addition to the qualifications at the lower grade level(s), you qualify at the GS-7 level if you possess one (1) year of specialized experience, equivalent to at least the GS-6 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Providing assistance on complex applications and petitions for immigration benefits to applicants and/or their legal representatives;
Analyzing and evaluating cases where screening or resolution of requests for immigration benefits have been delayed; and,
Informing inquirers verbally or in writing of problems encountered and action required.
There is no educational substitution at the GS-07
Positon Type: Full-Time
Professional Level: Entry Level
Location Details -
New Orleans, LA
Deadline – 02/28/2019
Salary: $33,394 to $53,773 per year
How to apply
Your resume (No longer than 5 pages in length) that clearly demonstrates experience that meets the requirements of this position as outlined in the "Qualifications" section
Are you qualifying based on education? You must submit a copy of your college transcript (unofficial is acceptable) to support the educational substitution, basic educational requirement, or a list of coursework with hours completed. For verification purposes, the transcript submitted must include your name and educational institution. Those with foreign education, click this . If you claim qualifications based on education, and do not submit a transcript, your education will not be used in making a qualification determination and you may be found "not qualified". Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
If you are applying as a Peace Corps Volunteer: You must submit a signed official Description of Service letter.
If you are applying as a Peace Corps Employee: Submit an official, signed copy of your letter showing that you have non-competitive eligibility based on your employment with Peace Corps and your official SF-50
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply please reach out to the below listed individuals for each location:
Yolanda Jackson or Andree Navarro ZOL-HumanResources@uscis.dhs.gov
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.
If a SECRET or TOP SECRET clearance is needed, all selected candidates must meet the requirements for these clearances prior to placement AND maintain that level of clearance while encumbering the position.
USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.
Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.