The Social Security Administration is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the Littleton, Colorado Social Security field office. This position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public. Staff members conduct interviews and adjudicate customer’s claims for retirement, survivors and disability benefits. Claims Specialists also assist beneficiaries establish continuing eligibility for payment, provide assistance with administrative appeals, authorize payment, offer referral services, and identify and investigate potential program abuse. This is a career ladder position with promotion to the GS-11 level after successful completion of agency training, and individual growth and development. Entry level is normally made at the GS-5 or GS-7 level dependent upon individual qualifications.
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.
For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing. For GS-7, one year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.
How to apply
For consideration, please send your resume, cover letter, DOS and unofficial transcripts to CO.FO.Littleton@ssa.gov.