Supervision ensures that every VISTA has the right conditions and requirements to perform their service, including a full understanding of the project’s mission, goals, and vision, as well as a solid understanding of the community they are serving.
Each VISTA member must be assigned a supervisor who provides in-person direct supervision and support on a day-to-day basis. Supervisors are advised to have weekly one-on-one check-in meetings with their VISTAs.
Project directors—who may also have the role of supervisor—orient and train other supervisors, who are then responsible for knowing and consistently applying all VISTA program rules and policies to all VISTA members. This orientation includes leave time, prohibited activities, and VAD adherence.
Core supervisor responsibilities are the following:
- Deliver OSOT
- Consistently apply VISTA policies, project policies, and site policies. Direct any questions about VISTA policies and project policies to the project director, who answers them or escalates them to the CNCS State Office if necessary
- Support the VISTA to the best of their abilities to meet their project and development goals
- Ensure that the VISTA member is supported in adhering to the VAD, including providing relevant training and assistance in working toward goals, as well as ensuring the VISTA is not redirected to unrelated or unallowable activities
- Familiarize key stakeholders, including staff and partners, with the VISTA project
- Facilitate access to administrative support
- Document the facts and measures taken to address a performance or conduct issue
Core project director responsibilities are the following:
- Participate in training delivered by CNCS
- Train supervisors
- Provide training and technical assistance on project policies
- Consistently apply VISTA policies and project policies
- Direct any questions about VISTA policies or procedures to the CNCS State Office
If a conflict arises, the first approach should be, to the extent feasible, to address the issue at the project level. If the conflict cannot be resolved at the project level, the project director should promptly contact the CNCS State Office for further support. See the section on Challenges with Members for more information.